Treasury Management Support Specialist

Department: Treasury Management
Supervisor: SVP – Business Banking
Type of Position: Full-time, Non-Exempt, On-Site
Location: Fitchburg, WI
Date Generated: 9/16/2024

Job Title:  Treasury Management Support Specialist

Position Overview

This position provides coordination and support for a variety of treasury management client service processes, working closely within the treasury management team and our business clients. Ensures efficient execution along with a focus on excellent client service.

Position Responsibilities

• Responsible for a full range of duties including client setups, ongoing client support, and client file maintenance.
• Maintains a high degree of knowledge in all bank programs, ensuring quality service and accuracy is delivered to all clients.
• Ensures excellent service and timely follow-up while interfacing with clients via phone, virtually, and in person.
• Supports new account requests and set-ups.
• Supports daily maintenance requests such as enabling digital online banking users, updating personal account holder information/access, stop payments, wire transfer and performing research.
• Assists in the preparation of RDC/ACH Maintenance/Annual Renewals – provide annual assessment package for ACH and RDC renewal and any other required support.
• Maintains and promotes the usage of digital banking products and services.
• Provides ongoing client education and navigational support following adoption of digital banking platforms.
• Demonstrates initiative to proactively identify issues and help problem solve and implement solutions for client technical and service issues.
• Works collaboratively within the treasury management team on the administration of CDARS/ICS products, providing support and maintenance.
• Works collaboratively with the treasury management team performing daily department tasks such as account and system maintenance, maintaining and developing procedures, and project-related assignments.
• Maintains awareness of legal requirements and best practices, adhering to established bank policies and procedures to mitigate risk.
• Other activities as needed to drive toward our vision and fulfill our mission as a treasury management team and organization.

Position Qualifications

• Associate’s degree in business administration or other equivalent work experience.
• Knowledge of banking and deposit products and services required.
• Previous treasury management support experience preferred.
• Experience related to virtual or digital service, sales support, and cash handling preferred.
• Experience in online banking, ACH, remote deposit, positive pay and other commercial services offered to bank’s business clients at product level preferred.
• Demonstrated analytical, accuracy, and problem-solving skills in a strong client service environment.
• Demonstrated ability to multi-task and adapt to evolving technologies and workflows.
• Proficient with Microsoft Office programs and banking software.
• Excellent interpersonal and/or client service skills to include strong verbal and written communication.
• Able to collaborate as part of an overall team, supporting others throughout the bank to achieve goals and objectives.

Work Schedule

Work is performed in an office environment. Hours of work are generally during regular business hours of Monday – Friday, 8:00 am – 5:00 pm. There may be some variation in work hours due to special projects and/or deadlines.

Contact Human Resources at 608.441.6000 for information on current openings or email us at hr@oak.bank.

Disclaimer: This position description is not inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time according to business needs. We are an equal opportunity workplace. We consider all qualified applicants equally without regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.